We handle your data with care

This policy applies to our websites and services

This policy applies to the websites and services of Dr.Sticker, including:

• www.drsticker.nl
• www.drsticker.be
• www.drsticker.de
• www.drsticker.fr
• www.drsticker.co.uk
• www.drpegatina.es

1. Who is responsible for your personal data?

2. When does this policy apply?

This privacy and cookie policy applies to all personal data we process from visitors, customers, business customers, suppliers, contact persons and other people who interact with Dr.Sticker.

This includes when you:

• visit our website;
• place an order;
• create an account;
• contact us;
• request a quote;
• subscribe to our newsletter;
• use our services or products.

3. What is personal data?

Personal data is information that can directly or indirectly identify you as a person. Examples include:

• name;
• company name;
• address;
• email address;
• telephone number;
• customer number;
• order details;
• payment details;
• IP address;
• data about your use of our website;
• correspondence with our customer service.

Business contact details can also be personal data if they can be linked to a person, for example a personal business email address.

4. Which personal data do we process?

4.1 Data for orders and quotes

When you place an order or request a quote, we process data such as name, company name, billing address, delivery address, email address, telephone number, order details, quote details, payment details, VAT number where applicable and files you upload for production, such as print files.

We use this data to process your order or quote, produce the products, deliver the order, handle payment and contact you about your request or order.

Legal basis: performance of the contract and legal obligations.

4.2 Data in your account

If you create an account, we store data such as name, company name, billing and delivery addresses, email address, telephone number, order history, saved preferences and repeat orders or previous uploads where needed for our services.

We use this data to make ordering easier, keep your order history accessible and help you better with questions or repeat orders.

Legal basis: performance of the contract and legitimate interest.

4.3 Data for customer service and contact

When you contact us by email, telephone, contact form, chat or another channel, we process the data you share with us. This may include your name, contact details, the content of your message, order or customer number and any attachments or files.

We use this data to answer your question, help you with your order or complaint and improve our service.

We do not record telephone calls as standard practice.

Legal basis: performance of the contract, legitimate interest or consent, depending on the situation.

4.4 Data for payment and administration

For payments and our administration, we process invoice details, payment status, payment method, transaction details and information required for our bookkeeping.

We keep administrative data for as long as legally required. In the Netherlands, invoices and financial administration are generally subject to a 7-year fiscal retention obligation.

Legal basis: legal obligation.

4.5 Data for marketing and newsletters

If you subscribe to our newsletter or consent to marketing, we use your email address to send offers, promotions, inspiration or news about Dr.Sticker.

You can unsubscribe at any time via the unsubscribe link in the newsletter or by contacting us at info@drsticker.nl.

For existing customers, we may also send commercial messages about similar products or services. You can always unsubscribe easily.

Legal basis: consent or legitimate interest.

4.6 Data about website use

When you visit our website, we may process data about your use of the website, such as IP address, browser data, device category, visited pages, click behaviour, referral source, date and time of visit and cookie preferences.

We use this data to keep the website working properly, maintain statistics, improve the website and, if you consent, better tailor advertisements.

Legal basis: legitimate interest or consent, depending on the type of cookie or tracking technology.

5. Why do we use personal data?

• processing and delivering orders;
• creating and following up quotes;
• producing stickers, labels and other printed products;
• handling payments;
• managing customer accounts;
• customer service and communication;
• returns, complaints and warranty handling;
• administration and fiscal obligations;
• security of our website and systems;
• improving our website, products and services;
• marketing and newsletters;
• analysis of website use;
• fraud prevention and abuse control;
• complying with legal obligations.

6. How long do we keep your data?

We do not keep personal data longer than necessary for the purpose for which it was collected, unless we are legally required to keep it longer.

When data is no longer needed, we delete or anonymise it.

7. Who do we share personal data with?

We only share personal data when necessary for our services, business operations or legal obligations.

7.1 Logistics partners

For delivery of orders, we share necessary data with carriers and logistics partners such as PostNL, DHL, GLS and other transport or fulfilment partners. They only receive the data needed to deliver your order, such as name, delivery address, email address and possibly telephone number.

7.2 Payment service providers

To process payments, we may share data with payment service providers. They process payment data to handle payments safely and correctly.

7.3 IT, hosting and software suppliers

We use external parties for hosting, website management, email, administration, security, customer management and analytics. These parties process personal data only on behalf of Dr.Sticker and based on appropriate agreements. Where necessary, we conclude a processing agreement with these parties.

Where applicable, we use services for payment, analytics, customer communication and marketing. An up-to-date list can be provided on request.

7.4 Production and intermediary suppliers

In some cases, we work with production partners or intermediary suppliers. They only receive the data needed to produce or deliver an order correctly.

7.5 Government and supervisory authorities

We may share personal data with government bodies, supervisory authorities, police or judicial authorities when legally required or when necessary in relation to fraud, abuse or an investigation.

8. Processing outside the European Economic Area

We aim to process personal data as much as possible within the European Economic Area, the EEA.

If personal data is processed outside the EEA, we ensure this only happens when there is an appropriate legal basis and suitable safeguards, such as an adequacy decision, standard contractual clauses or other safeguards permitted under the GDPR.

9. How do we protect your data?

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure and alteration.

• secure connections;
• access restrictions;
• password and authorisation management;
• security of systems and software;
• backups;
• monitoring and maintenance;
• agreements with suppliers;
• internal procedures for careful use of personal data.

Only employees who need the data for their work have access to personal data.

10. Cookies

Our website uses cookies and similar technologies. Cookies are small text files placed on your computer, tablet or smartphone when you visit our website.

Cookies do not damage your device or files. They help the website work properly, remember your shopping cart or give us insight into website use.

11. Which types of cookies do we use?

12. Accepting, refusing or changing cookies

On your first visit to our website, you can indicate via the cookie banner which cookies you want to accept.

You can change your cookie preferences later via the cookie settings on our website, where available. You can also delete or block cookies via your browser settings.

13. Third parties and cookies

When external parties place cookies through our website, they are responsible for processing the personal data they collect through those cookies. We recommend consulting the privacy and cookie policies of those parties as well.

This may include parties for web analytics, online advertising, social media, payment solutions, video or map functionality and customer communication.

14. Your privacy rights

15. How can you exercise your rights?

You can submit a request via info@drsticker.nl. Please clearly state what your request concerns.

To prevent misuse, we may ask for additional information to verify your identity. We generally respond within one month. If a request is complex or if there are multiple requests, this period may be extended under the GDPR. In that case, we will inform you.

16. Complaints

If you have a complaint about how we handle your personal data, please contact us at info@drsticker.nl. We will gladly try to resolve your complaint together.

You also have the right to file a complaint with the Dutch Data Protection Authority.

17. Changes to this privacy and cookie policy

We may update this privacy and cookie policy from time to time, for example when our website, services, working methods or legislation change.

The most current version is always available on our website. At the top of this policy you can see when it was last updated.

18. Disclaimer

The information on Dr.Sticker's websites has been compiled with care. We do our best to keep information current, accurate and complete. However, information may still be incomplete, outdated or incorrect.

No guarantee of completeness or error-free information

No rights can be derived from the information on our website, unless expressly stated otherwise or agreed with us in writing. Dr.Sticker may change information, prices, delivery times, product specifications, materials, services and conditions on the website without prior notice.

Use of website information

Use of the information on our website is at your own risk. To the extent permitted by law, Dr.Sticker is not liable for damage resulting from use of the website, temporary unavailability of the website or reliance on information shown on the website.

Product information, colours and examples

Images, colours, material samples and product previews on the website are intended as an indication. Colours and finishes may differ due to screen settings, material type, production method or supplied files. For the best assessment, we recommend using samples or a digital proof where needed.

External links

Our website may contain links to third-party websites or services. Dr.Sticker is not responsible for the content, availability, security or practices of external websites. Where relevant, please consult the privacy policy, cookie policy and terms of these external parties.

Intellectual property rights

All texts, images, designs, logos, icons, product information and other content on our website are owned by Dr.Sticker or used with permission from the rights holder, unless stated otherwise. It is not permitted to copy, distribute, modify or commercially use content from our website without prior written permission.

Supplied files and third-party rights

When you supply files, designs, logos, images or texts to us, you are responsible for ensuring that you are allowed to use and have them produced. You declare that the supplied material does not infringe third-party rights, such as copyrights, trademarks, portrait rights or other intellectual property rights.