Privacy policy

Dr. Sticker Privacy and Cookie Policy

Cookies

Cookies are simple small text files that are stored on your computer's hard drive or in its memory. Cookies cannot damage your computer or the files on your computer.

Through cookies, the Drsticker.nl website can recognize you when you visit again. For example, cookies are used to keep track of which products you have in your shopping cart or to record the preferences you have set for a certain service or webpage.

Cookies can also be used to better tailor advertisements on the websites you visit to your needs and interests, to prevent you from seeing a certain advertisement too often, and to register how often an advertisement is shown.

Drsticker.nl uses session cookies, which are automatically deleted when you close your internet browser. Drsticker.nl also uses temporary cookies. These temporary cookies record your browsing behavior on Drsticker.nl for up to sixty days. The information obtained through these cookies is automatically deleted 60 days after your last visit.

If you make it impossible to place cookies, there is a chance that certain functions will not work or that you will not be able to use certain services of Drsticker.nl.

Drsticker.nl may exchange personal data it processes with its group companies and combine your personal data with data collected in connection with your purchase or use of products or services from Drsticker.nl or its group companies, including data collected through cookies.

You can decide for yourself whether you want to accept or reject cookies or if you want your browser to notify you when a cookie is placed. For this, you need to adjust the settings in your browser. Since every browser is different, Drsticker.nl refers you to the "help" menu of your browser to set your cookie preferences.

Privacy Policy

If you order something, we need your details to ensure that we can deliver your order. But we always handle your personal data with care. We take care of them and keep them safe. We are happy to tell you what we do with your personal data and why we need it. If you have any questions after reading our privacy policy, please do not hesitate to contact our customer service.

This privacy policy may change from time to time if new developments give rise to this. The most current privacy policy can be found at www.drsticker.nl. We recommend that you consult this privacy policy regularly, so you are aware of these changes. You will always see the latest date of amendment here.

This privacy policy was last changed on November 30, 2023.

Who is responsible for the processing of my personal data?

DKTR B.V. ("Dr.Sticker"), located at Vaartveld 9a, 4704 SE Roosendaal, is responsible for the processing of data as described in this privacy policy.

When is this privacy policy applicable?

This privacy policy applies to all personal data that Dr.Sticker processes from anyone who has ever been in contact with Dr.Sticker, such as our visitors, customers, and business contacts. Under Dr.Sticker are included the following websites:

www.drsticker.nl

www.drsticker.be

www.drsticker.de

www.drsticker.fr

www.drsticker.co.uk

www.drpegatina.es

What are personal data?

Personal data are all data that can be traced back to you as an individual. Think of your name, telephone number, address, or email address. But data such as your Dr.Sticker customer number are also personal data. And other data that are unique to you, such as your Dr.Sticker order history.

Whose personal data do we process and how do we get these data?

We process the personal data of everyone who has had direct or indirect contact with Dr.Sticker, such as (business) customers and contact persons of partners.

We get the data directly from you when you visit our website, place an order and fill in certain data or when you contact our customer service.

What data do we process from you, why do we use these data and how long are they kept?

Data for processing your order

If you order something, we need certain data from you to be able to deliver your order and to keep you informed about your order. Also for any returns or repairs, this data is needed.

For this purpose, we collect your name, email address, delivery address(es), payment details, and your telephone number.

The data are necessary to execute the agreement you have entered into with us.



Data in your account

If you have created an account with us, we will store the following data in your personal account: your name, (delivery and residential/business) address(es), telephone number, email address, payment details.

In your account, we also store your order history including chosen delivery options.

We also store the interests you have specified in your account, namely your wish list.

It is our customer promise to make our customers' lives easier and more enjoyable. That's why we keep the data in your account as long as you are an active customer with us. If you have not logged in with us for 7 years, we will delete all your data. In addition, you can request to have your data deleted from your account at any time.

Data for marketing

Personalized emails

We regularly have offers, special actions, and news that we would like to share with you. We prefer to share these via email. If you would prefer not to receive this type of information, you can immediately unsubscribe from newsletters in your account.

Who do we share your data with?

Logistical partners

We work with various logistical partners, such as PostNL, GLS, DHL, and intermediary suppliers. Our logistical partners receive your name and delivery address from us. They need this information to deliver your package to the address you have chosen.



The government

Sometimes we need to pass on personal data to the government. This could first occur if certain governmental institutions need these data to perform their tasks, such as the Tax Authorities. The police or judiciary may also need certain data in case of fraud or abuse. Finally, certain regulators may gain access to personal data as part of an investigation.

Where do we store your data?

We store your data within the European Economic Area ("EEA"). If your personal data is processed by third parties, we have concluded a processor agreement with these parties to safeguard your privacy interests.

How are your data secured?

Dr.Sticker takes many measures to protect your personal data. Both on an organizational and technical level. For this purpose, we have an in-house specialist who constantly works on securing our systems and searching for vulnerabilities. Through strict access control, we ensure that your personal data is only accessible to employees for whom it is necessary that they work with it.

What rights can you exercise regarding your data?

Right to information

You have the right to an understandable and transparent explanation of how we handle your personal data and what rights you can exercise in this regard. In this privacy policy, we have therefore extensively explained what data we collect from you and how we handle your data.



Right to access

You have the right to request access to the data that we have available about you at any time. You can request this by emailing info@drsticker.nl. We process requests within a maximum of 30 days.



Right to correction

You have the right to have your personal data corrected if they are incorrect or outdated and/or to have them supplemented if they are incomplete. You can do this 24/7 in your account.



Right to object

You have the right to object to the processing of your data if you disagree with the way we process your personal data. This right applies to the data we use for direct marketing. For example, you can ask us not to use your data for newsletters anymore. You can arrange this yourself in your account. This right also applies to other data that we use based on our legitimate interest. You can arrange this by emailing us at info@drsticker.nl.



Right to restriction

You have the right to request a restriction of the processing of your data. This means that we may keep your data but not use it. This right arises in a number of cases. If you believe that this is the case, you can contact us through customer service.



Right to be forgotten/request to delete account

You have the right to request us to delete all data we have about you. When you submit a request to delete your account, we will delete data that can be traced back to you except for the data that we are required or allowed to keep by law. We offer you the opportunity to submit a request via info@drsticker.nl.



Right to file a complaint

You have the right to file a complaint about the way we handle your data. If you have a complaint, we would prefer to solve it with you ourselves. For this, please contact our customer service or via info@drsticker.nl. But you also have the right to turn to the Authority for Personal Data with your complaint.

Questions?

If you have any questions about the way Dr.Sticker handles personal data, please do not hesitate to contact our customer service. We are happy to help.

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